36-month limited warranty

Coverage and duration

This limited warranty is provided by Keenville & Company LLC, doing business as BikeBackbone, to the original purchaser. Coverage lasts for 36 months from delivery.

It covers qualifying defects in materials or workmanship and functional problems arising during normal use. For an approved claim, we will repair or replace the affected product or part.

What is not covered

• Normal wear and tear, product aging, or cosmetic changes such as paint chipping or fading.
• Damage caused by misuse, abuse, or improper installation.
• Products that have been lost or stolen.

Cosmetic restoration alone is not covered. If a change also affects how the product functions, describe that in your request so we can assess it.

How to request help

1. Gather your order number or other proof of purchase, the product model, a short description of the issue, and at least one clear photo.
2. Complete the form below, or email the same details to contact@bikebackbone.com.
3. Allow up to seven business days for a response. Please get return instructions before mailing a product to us.

The form helps us collect the details. It does not add separate coverage restrictions or waive your rights.

Repairs, shipping, and timing

We may be able to resolve an approved claim by sending a replacement part. If the product needs to come back, we will confirm the return instructions and shipping responsibility first.

You may need to pay shipping to us for warranty service. Where our returns policy or applicable law requires us to cover that cost, we will do so. We pay the shipping cost to send an approved repair or replacement back to you.

Please allow three to four weeks after we receive the item for a repair or replacement to be dispatched. We will contact you if the timing changes. Replacement materials may vary cosmetically in color or shape while providing the intended function.